Shipping policy

Coverage and cost

We arrange deliveries in Colombia subject to coverage at the destination. Select your shipping zone and review the cost in your order summary before payment. If you have questions about coverage or a rural address, contact us on WhatsApp first.

The store offers free shipping from a product subtotal of COP $70,000, according to the cart conditions. Local pickup in Medellín has no shipping charge and must be arranged in advance.

Preparation and delivery

Dispatch depends on payment confirmation, product availability and validation of delivery details. Personalised or made-to-order products require an agreed production time before purchase.

Delivery times and specific conditions are confirmed for the selected destination and method. If you need delivery by a particular date, ask before paying. Transit times may vary due to coverage, weather or transport issues; any change to the agreement must be communicated to the buyer.

Address and tracking

Check your name, phone number, address, municipality and department before confirming. If you find an error, contact us promptly so we can check whether it can still be corrected. We will provide the available tracking or coordination information for your delivery.

If an order arrives damaged, incomplete or different from what you purchased, contact us with the order number and details. Photos may help but are not a condition for, or a limitation on, your statutory consumer rights.

Pickup and digital products

The pickup address, hours and availability in Medellín are arranged via WhatsApp. Do not travel to collect an order before confirming it is ready.

Digital content does not require physical shipping. Route advice on WhatsApp is not a booking and does not include transport, entry or other services unless expressly agreed.

Delivery issues

If a delivery is delayed, lost or cannot be completed, contact us to review the situation and available solutions. Carrier issues do not remove the seller’s legal obligations or applicable rights to request cancellation or refunds.